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Food Service Account Specialist

Posted by Groundwork Coffee on 18 Jan 2017   Share

Job basics

  • Location: North Hollywood, California 91601
  • Country: US
  • Industry Types: Other
  • Categories: Sales
  • Beverages: Coffee
  • Employment Type: Full-Time
  • Reports to: Manager
  • # of Direct Reports: 0-2
  • Base Pay: DOE
  • Benefits: Health Insurance, Vehicle Allowance
Job Description

Use our CRM/Accounting tools (SugarCRM/Quickbooks/NowCommerce) to monitor account health and identify areas of strength, risk, opportunity, and threats.

• Qualify food service customer eligibility based on company requirements and forward to the correct department.

• Partner with Customer Service Representative’s to meet and exceed customers' service expectations.

• Provide timely, accurate, helpful, and insightful information to customer/prospect regarding products and services.

• Generate accurate and timely sales orders and invoices with minimal errors and process customer changes/credits/returns according to established department policies and procedures.

Maintain current customer contact information

• Increase brand awareness, positive product impressions and increased sales through product knowledge, customer engagement and effective communication of brand talking points.

Collaborate with Sales team to push recommended targets and ensure complete coverage of existing and potential customer accounts (including, but not limited to: upselling orders, notifying accounts of special promotions, & sharing product knowledge).

Follow guided report analysis to ensure account health and engagement.

• Provide timely feedback to the Company regarding service failures or customer/prospect concerns.

• Perform other clerical duties such as filing, photocopying, collating paperwork, faxing, screen and forward incoming phone calls while providing basic information, and other tasks as needed.
• Travel may be required for training's, meetings, or other scheduled events.

• Follow all Company and Store policies when conducting field visits.

• Continually grow product knowledge through resourcefulness, research, and company-provided training, fueled by your curiosity and interest in the business.

Job Requirements

• Fluent in spoken and written English. Bi-lingual a plus.
• High School diploma or Associate’s Degree and 1 year exp. working in food service, sales, customer service, or related field.
• Business-to-business product and services experience, working with a sales rep force.
• Excellent interpersonal and communication skills. Ability to listen effectively.

• Excellent critical thinking, problem solving, and organizational skills with extreme attention to detail.

• Ability to manage proactive and reactive tasks effectively

• The ability to expertly articulate product features and benefits.Strong presentation and negotiation skills
• Interact in a friendly, enthusiastic, energetic and outgoing manner with management, clients, and consumers in any setting.

• Able to work both independently and as a team in order to drive projects and fulfill deadlines.
• Comfortable with changing work environments; standing, walking, sitting, or driving.

• Exhibits professionalism, punctuality, and office etiquette.

• QuickBooks software experience.
• Microsoft Word & Excel savvy.


about Groundwork Coffee