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Customer Service Coordinator

Posted by DISARONNO INTERNATIONAL LLC on 20 Apr 2017   Share

Job basics

  • Brand Name:Disaronno International
  • Location: Somerset, New Jersey 08873
  • Country: US
  • Industry Types: Supplier
  • Categories: Customer Service
  • Beverages: Spirits
  • Employment Type: Full-Time
  • Reports to: Customer Service and Logistics Manager
  • # of Direct Reports: 0
Job Description

Beverage alcohol company with well-established global brands is looking to fill Customer Service Representative position. Disaronno International offers a rare and unique growth opportunity to join an established US company, with strong expansion ambitions, which is part of a substantial international parent company. With a friendly, open, entrepreneurial environment, we encourage new ideas & innovative thinking and are looking for an ambitious individual, with a can-do attitude, who is seeking a challenging atmosphere to grow in.  This position will handle the daily responsibilities of the purchase order and invoicing processes, as well as be the primary lead for customer and partner communications. Ample opportunity for growth and to expand knowledge of supply chain and wine and spirits industry.

Job Requirements

Lead the Distributor Ordering Process

·         Process distributor purchase orders

·         Being the main contact person for distributors and state brokers

·         Verify pricing and order quantities

·         Communicate with international logistics teams for PO submissions and revisions

·         Resolve issues relating to the current status of all open orders, orders needing to be

·         Research customer discrepancies and complaints; take action for problem resolution.

·         Monitor critical shipment and customs document

·         Invoice all orders

·         Reconcile distributor payments for A/R process


Bailment Inventory Process

·         Place monthly orders for vendor-managed states

·         Access portals and place military purchase orders

·         Work with Analyst to collect data for inventory templates


 Lead Consumer Interactions

·         Field Consumer Comments and Questions

·         Collect Quality Control Data

·         Act as liaison between U.S. and Italy QC contact


Opportunities for ad-hoc special projects